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Tuesday, October 20, 2020

Unit 5 - DATA ANALYSIS INTERPRETATION AND PRESENTATION TECHNIQUES

Hypothesis Testing

Hypothesis testing refers to the process of choosing between two hypothesis statements about a probability distribution based on observed data from the distribution.  

Hypothesis testing is a step-by-step methodology that allows you to make inferences about a population parameter by analyzing differences between the results observed (the sample statistic) and the results that can be expected if some underlying hypothesis is actually true.

Hypothesis Testing

Hypotheses bring clarity, specificity and focus to a research problem, but are not essential for a study.

You can conduct a valid investigation without constructing a single formal hypothesis.

On the other hand, within the context of a research study, you can construct as many hypotheses as you consider to be appropriate.

Hypothesis has certain characteristics:

It is a tentative proposition.

Its validity is unknown.

In most cases, it specifies a relationship between two or more variables


The null hypothesis is a statement containing a null, or zero, difference. It is the null hypothesis that undergoes the testing procedure, whether it is the original claim or not. The notation for the null hypothesis H0 represents what is assumed to be true.

The alternative statement must be true if the null hypothesis is false. An alternative hypothesis is represented as H1. It Is the opposite of the null and is what you wish to support.


Hypothesis testing is a formal procedure for investigating our ideas about the world using statistics. It is most often used by scientists to test specific predictions, called hypotheses, that arise from theories.

There are 5 main steps in hypothesis testing:

  • State your research hypothesis as a null (Ho) and alternate (H1) hypothesis.
  • Collect data in a way designed to test the hypothesis.
  • Perform an appropriate statistical test.
  • Decide whether the null hypothesis is supported or refuted.
  • Present the findings in your results and discussion section.
  • Though the specific details might vary, the procedure you will use when testing a hypothesis will always follow some version of these steps.
  • Hypothesis Testing Procedure

Step 1: State your null and alternate hypothesis

After developing your initial research hypothesis (the prediction that you want to investigate), it is important to restate it as a null (Ho) and alternate (H1) hypothesis so that you can test it mathematically.

The alternate hypothesis is usually your initial hypothesis that predicts a relationship between variables. The null hypothesis is a prediction of no relationship between the variables you are interested in.

E.g. You want to test whether there is a relationship between gender and height. Based on your knowledge of human physiology, you formulate a hypothesis that men are, on average, taller than women. To test this hypothesis, you restate it as:

Ho: Men are, on average, not taller than women.
H1: Men are, on average, taller than women.


Step 2: Collect data

For a statistical test to be valid, it is important to perform sampling and collect data in a way that is designed to test your hypothesis. If your data are not representative, then you cannot make statistical inferences about the population you are interested in.

E.g. To test differences in average height between men and women, your sample should have an equal proportion of men and women, and cover a variety of socio-economic classes and any other variables that might influence average height.

You should also consider your scope (Worldwide? For one country?) A potential data source in this case might be census data, since it includes data from a variety of regions and social classes and is available for many countries around the world.


Step 3: Perform a statistical test

Step 4: Decide whether the null hypothesis is supported or refuted

Step 5: Present your findings

Report Presentation

Report formats are likely to vary with the researcher conducting the project and the nature of the project itself.

Hence, the following is intended as a guideline from which the researcher can develop a format for the research project at hand.

Most research reports include the following elements:

1.Submission letter
2.Title page
3.Table of contents
1.Main sections
2.List of tables
3.List of graphs
4.List of appendices
5.List of exhibits
4.Summary
1.Summary of prime objectives
2.Major findings
3.Conclusions and recommendations

Report Presentation

5.Problem definition

(a)Background to the problem

(b)Statement of the marketing problem

(c)Statement of the research objectives – information needs

6.Approach to the problem and research design
(a)Type of research design
(b) Data collection from secondary sources
(c)Data collection from primary sources
7. Data analysis

(a) Research design

(b) Plan of data analysis and means of interpreting results

Report Presentation

8.Results
9.Conclusions and recommendations
10.Limitations and caveats
11.Appendices

(a) Letter of authorisation

(b) Questionnaire development and pre-testing

(c) Questionnaires, forms, interview guides

(d) Sampling techniques, including error and confidence levels

(e) Fieldwork

(f) Lists including contact individuals and organisations

The results may be presented in several chapters of the report.

Report Presentation

Submission letter - A formal report generally contains a letter of submission that delivers the report and summarises the researcher’s overall experience with the project, without mentioning the findings.

Title page -  The title page should include the title of the report, information (name, address and telephone number) about the researcher or organisation conducting the research, the name of the client for whom the report was prepared, and the date of release.

Table of contents -  The table of contents should list the topics covered and the appropriate page numbers. In most reports, only the major headings and subheadings are included. The table of contents is followed by a list of tables, a list of graphs, a list of appendices and a list of exhibits.


Executive summary - An executive summary is a thorough overview of a research report or other type of document that synthesizes key points for its readers, saving them time and preparing them to understand the study's overall content.

Problem definition - The problem definition section of the report gives the background to the problem.


Approach to the problem and research design - The approach to the problem section should discuss the broad approach that was adopted in addressing the problem. The research design should specify the details of how the research was conducted, preferably with a graphical presentation of the stages undertaken, showing the relationships between stages. This should detail the methods undertaken in the data collection from secondary and primary sources. These topics should be presented in a non-technical, easy-to-understand manner.


Results. The results section is normally the longest part of the report and may entail several chapters. It may be presented in any of the following ways.

For example, in a health care marketing survey of hospitals, the results were presented in four chapters. One chapter presented the overall results, another examined the differences between geographical regions, a third presented the differences between for-profit and non-profit hospitals, and a fourth presented the differences according to bed capacity.

For example, a study may contain significant elements of secondary data collection and analyses, a series of focus group interviews and a survey. The results in such circumstances may be best presented by drawing conclusions from one method before moving on to another method. The conclusions derived from focus groups, for example, may need to be established to show the link to a sample design and questions used in a survey.

There may be a series of research objectives whose fulfillment may incorporate a variety of data collection methods and levels of analysis. In these circumstances the results combine methods and levels of analyses to show connections and to develop and illustrate emerging issues.


Conclusions and recommendations - Presenting a mere summary of the quantitative or qualitative findings is not enough. The researcher should interpret the results in light of the problem being addressed to arrive at major conclusions.

Report writing

Readers - A report should be written for a specific reader or readers: The report should take into account the readers’ technical sophistication and interest in the project as well as the circumstances under which they will read the report and how they will use it. Technical jargon should be avoided. If some technical terms cannot be avoided, briefly define them in an appendix.

Often the researcher must cater to the needs of several audiences with different levels of technical sophistication and interest in the project. Such conflicting needs may be met by including different sections in the report for different readers or separate reports entirely.

Report writing

Easy to follow - The report should be easy to follow. It should be structured logically and written clearly. Headings should be used for different topics and subheadings for subtopics. Clarity can be enhanced by using well-constructed sentences that are short and to the point. The words used should express precisely what the researcher wants to communicate. Difficult words, slang should be avoided. An excellent check on the clarity of a report is to have two or three people who are unfamiliar with the project read it and offer critical comments. Several revisions of the report may be needed before the final document emerges.

Report writing

Presentable and professional appearance - The look of a report is important. The report should be professionally reproduced with quality paper, typing and binding. The typography should be varied. Variation in type size and skilful use of white space can greatly contribute to the appearance and readability of the report. However, a balance should be sought with styles of variation. Too much variation can lead to confusion; variation is only useful if it aids understanding.

Report writing

Reinforce text with tables and graphs - It is important to reinforce key information in the text with tables, graphs, pictures, maps and other visual devices. Visual aids can greatly facilitate communication and add to the clarity and impact of the report.

Reinforce tables and graphs with text - Conversely it is important to illustrate tables and graphs with verbatim quotes from questionnaires and interviews. Quotes can bring to life the meaning in tables and graphs and, used carefully, can make the reading of the report far more interesting than a solid body of statistics.

Report writing

Terse - A report should be terse and concise. Anything unnecessary should be omitted. If too much information is included, important points may be lost. Avoid lengthy discussions of common procedures. Yet brevity should not be achieved at the expense of completeness.

Wednesday, October 14, 2020

UNIT 4 - Methods of Data Collection

 What is Data Collection?

Data collection is a methodical process of gathering and analyzing specific information to offer solutions to relevant questions and evaluate the results. 

It focuses on finding out all there is to a particular subject matter. 

Data is collected to be further subjected to hypothesis testing which seeks to explain a phenomenon.

Types of Data Collection

Before broaching the subject of the various types of data collection. 

It is pertinent to note that data collection in itself falls under two broad categories; 

Primary data collection and secondary data collection.

Primary Data Collection

Primary data collection by definition is the gathering of raw data collected at the source. It is a process of collecting the original data collected by a researcher for a specific research purpose.

Primary data collection tools include:

  • Interviews
  • Surveys and Questionnaires
  • Focus Groups
  • Observations

Interviews

It is the most widely used primary data collection methods wherein the interviewer asks questions either personally, or through mail or telephone from the respondents to obtain the insights of the problem under study. 

The researcher may either visit the respondent in person at his home or meet him at the central location as mutually decided by them.

And in case, a large group of respondents is to be contacted then the mail and telephone survey can be used. 

In the mail survey, the questionnaires are sent to the respondent who is expected to give answers to the questions via mail. 

In the case of a telephone survey, the interviewees are called and asked questions (closed-ended) specific to the research problem.

Questionnaire / Survey

Questionnaire is the most evident method of data collection, which is comprised of a set of questions related to the research problem.

 This method is very convenient in case the data is to be collected from the diverse population.

It mainly includes the printed set of questions, either open-ended or closed-ended, which the respondents are required to answer on the basis of their knowledge and experience with the issue concerned.

Focus Groups

It is one of the widely used data collection methods wherein a small group of people, usually 6-12 members come together to discuss the common areas of the problem.

Here each individual is required to provide his insights on the issue concerned and reach to a unanimous decision. 

In this interview, there is a moderator who regulates the discussion among the group members.

Observation

Observation is a method that employs vision as its main means of data collection. 

It implies the use of eyes rather than of ears and the voice. 

Observation is accurate watching and noting of phenomena as they occur with regard to the cause and effect or mutual relations.

Observation is watching behaviour of other persons as it actually happens without controlling it. 

Thus, recording information without asking questions is called observation method.

Secondary  Data Collection

When the data is collected by someone else for a purpose other than the researcher’s current project and has already undergone the statistical analysis is called as Secondary Data.

The secondary data is readily available from the other sources and as such, there are no specific collection methods. The researcher can obtain data from the sources both internal and external to the organization. 

The internal sources of secondary data are:

  • Sales Report
  • Financial Statements
  • Customer details, like name, age, contact details, etc.
  • Company information
  • Reports and feedback from a dealer, retailer, and distributor
  • Management information system. 

There are several external sources from where the secondary data can be collected. These are:

  • Government censuses, like the population census, agriculture census, etc.
  • Information from other government departments, like social security, tax records, etc.
  • Business journals
  • Social Books
  • Business magazines
  • Libraries
  • Internet, where wide knowledge about different areas is easily available.

The secondary data can be both qualitative and quantitative. 

The qualitative data can be obtained through newspapers,  interviews, transcripts, etc., while the quantitative data can be obtained through a survey, financial statements and statistics.

One of the advantages of the secondary data is that it is easily available and hence less time is required to gather all the relevant information. 

Also, it is less expensive than the primary data. 

But however the data might not be specific to the researcher’s needs and at the same time is incomplete to reach a conclusion. 

Also, the authenticity of the research results might be skeptical.

Collection through Questionnaire

The questionnaire is the main instrument for collecting data in survey research.

 Basically, it is a set of standardized questions, often called items, which follow a fixed scheme in order to collect individual data about one or more specific topics. 

The questionnaire involves a particular kind of interview—a formal contact, in which the conversation is governed by the wording and order of questions in the instrument. 

The questionnaire often is administered in a standardized fashion, that is, in the same way to all the respondents of the survey. 

The logic behind the standardization of questions and answers is that only if a stimulus is the same for all the respondents of a survey.

Schedule Data Collection

Schedule is the tool or instrument used to collect data from the respondents while   interview is conducted. 

Schedule contains questions, statements (on which opinions are elicited) and blank spaces/tables for filling up the respondents. 

The schedule is presented by the interviewer. The questions are asked and the answers are noted down by him.

The list of questions is a more formal document, it need not be attractive.

Difference in Questionnaire and Schedule 

The questionnaire refers to a technique of data collection which consists of a series of written questions along with alternative answers.

The schedule is a formalized set of questions, statements, and spaces for answers, provided to the enumerators who ask questions to the respondents and note down the answers.

While a questionnaire is filled by the informants themselves, enumerators fill the schedule on behalf of the respondent.

Difference in Questionnaire and Schedule 




Tuesday, October 13, 2020

Unit 3 - Sample Design

 Introduction

A sample design is a definite plan for obtaining a sample from a given population. 

It refers to the technique or the procedure the researcher would adopt in selecting items for the sample. 

Sample design may as well lay down the number of items to be included in the sample i.e., the size of the sample.

Sample design is determined before data is collected. There are many sample designs from which a researcher can choose. 

Some designs are relatively more precise and easier to apply than others. 

Researcher must select/prepare a sample design which should be reliable and appropriate for his research study.

Census survey and Sample survey

There are two ways of survey- Census survey and Sample survey through which data can be collected.

Census survey means total enumeration i.e., collecting data from each and every unit of the universe, whereas sample survey concentrates on collecting data from a few units of the universe selected scientifically for the purpose. 

Since census method is more time taking, expensive and labor intensive, it becomes impractical to depend on it. 

Therefore, sample survey is preferred which is scientific, less expensive, less time taking and less labor intensive too.



Steps In Sampling Design

While developing a sampling design, the researcher must pay attention to the following points:

Type of universe: The first step in developing any sample design is to clearly define the set of objects, technically called the Universe, to be studied. 

The universe can be finite or infinite. In finite universe the number of items is certain, but in case of an infinite universe the number of items is infinite, i.e., we cannot have any idea about the total number of items. 

The population of a city, the number of workers in a factory and the like are examples of finite universes, whereas the number of stars in the sky, listeners of a specific radio programme,  number of birds in the world etc. are examples of infinite universes.


Sampling unit: A decision has to be taken concerning a sampling unit before selecting sample. 

Sampling unit may be a geographical one such as state, district, village, etc., or a construction unit such as house, flat, etc., or it may be a social unit such as family, club, school, etc., or it may be an individual. 

The researcher will have to decide one or more of such units that he has to select for his study.

Source list: It is also known as ‘sampling frame’ from which sample is to be drawn. It contains the names of all items of a universe (in case of finite universe only). 

If source list is not available, researcher has to prepare it. 

Such a list should be comprehensive, correct, reliable and appropriate. It is extremely important for the source list to be as representative of the population as possible.

Size of sample: This refers to the number of items to be selected from the universe to constitute a sample. 

This a major problem before a researcher. 

The size of sample should neither be excessively large, nor too small. 

It should be optimum. An optimum sample is one which fulfills the requirements of efficiency, representativeness, reliability and flexibility.

The size of population variance needs to be considered as in case of larger variance usually a bigger sample is needed. 

The size of population must be kept in view for this also limits the sample size.

Costs too dictates the size of sample that we can draw. 

As such, budgetary constraint must invariably be taken into consideration when we decide the sample size.

Parameters of interest: In determining the sample design, one must consider the question of the specific population parameters which are of interest. 

For instance, we may be interested in estimating the proportion of persons with some characteristic in the population, or we may be interested in knowing some average or the other measure concerning the population. 

There may also be important sub-groups in the population about whom we would like to make estimates. 

All this has a strong impact upon the sample design we would accept.

Budgetary constraint: Cost considerations, from practical point of view, have a major impact upon decisions relating to not only the size of the sample but also to the type of sample. 

This fact can even lead to the use of a non-probability sample.

Sampling procedure: Finally, the researcher must decide the type of sample he will use i.e., he must decide about the technique to be used in selecting the items for the sample. 

In fact, this technique or procedure stands for the sample design itself. Obviously, he must select that design which, for a given sample size and for a given cost, has a smaller sampling error.

Characteristics of a good sample design

(1) Goal-oriented: A sample design should be goal oriented. It should be oriented to the research objectives and fitted to the survey conditions.

(2) Accurate representative of the universe: A sample should be an accurate representative of the universe from which it is taken. 

There are different methods for selecting a sample. It will be truly representative only when it represents all types of units or groups in the total population in fair proportions. 

In brief sample should be selected carefully as improper sampling is a source of error in the survey.

(3) Proportional: A sample should be proportional. It should be large enough to represent the universe properly. The sample size should be sufficiently large to provide statistical stability or reliability. The sample size should give accuracy required for the purpose of particular study.

(4) Random selection: A sample should be selected at random. This means that any item in the group has a full and equal chance of being selected and included in the sample. 

This makes the selected sample truly representative in character.

(5) Economical: A sample should be economical. The objectives of the survey should be achieved with minimum cost and effort.

(6) Practical: A sample design should be practical. The sample design should be simple i.e. it should be capable of being understood and followed in the fieldwork.

Characteristics of a good sample design

(7) Actual information provider: A sample should be designed so as to provide actual information required for the study and also provide an adequate basis for the measurement of its own reliability.

In brief, a good sample should be selected at random and should be adequately proportional.

Different types of Sample design 

The process of deriving a sample is called a sampling method. 

Sampling forms an integral part of the research design as this method derives the quantitative data and the qualitative data that can be collected as part of a research study.

Sampling methods are characterized into two distinct approaches: Probability sampling and Non-probability sampling.



Probability Sampling Methods

Probability sampling is a method of deriving a sample where the objects are selected from a population-based on the theory of probability. 

This method includes everyone in the population, and everyone has an equal chance of being selected. Hence, there is no bias whatsoever in this type of sample. 

Each person in the population can subsequently be a part of the research. 

Probability sampling can be further classified into four distinct types of samples. They are:

Simple random sampling: The most straightforward way of selecting a sample is simple random sampling. 

In this method, each member has an equal chance of being a part of the study. 

The objects in this sample population are chosen purely on a random basis, and each member has the same probability of being selected. 

For example, if a university dean would like to collect feedback from students about their perception of the teachers and level of education, all 1000 students in the University could be a part of this sample. Any 100 students can be selected at random to be a part of this sample.



Cluster sampling: Cluster sampling is a type of sampling method where the respondent population is divided into equal clusters. 

Clusters are identified and included in a sample based on defining demographic parameters such as age, location, sex, etc. 

This makes it extremely easy for a survey creator to derive practical inferences from the feedback. 

For example, if the FDA wants to collect data about adverse side effects from drugs, they can divide the mainland US into distinctive clusters, like states. 

Research studies are then administered to respondents in these clusters. This type of generating a sample makes the data collection in-depth and provides easy to consume and act upon, insights.


Systematic sampling: Systematic sampling is a sampling method where the researcher chooses respondents at equal intervals from a population. 

The approach to select the sample is to pick a starting point and then pick respondents at a pre-defined sample interval. 

For example, while selecting 1,000 volunteers for the Olympics from an application list of 10,000 people, each applicant is given a count of 1 to 10,000. 

Then starting from 1 and selecting each respondent with an interval of 10, a sample of 1,000 volunteers can be obtained.


Stratified random sampling: Stratified random sampling is a method of dividing the respondent population into distinctive but pre-defined parameters in the research design phase. 

In this method, the respondents don’t overlap but collectively represent the whole population. 

For example, a researcher looking to analyze people from different socioeconomic backgrounds can distinguish respondents into their physical activity levels. 

This forms smaller groups of people or samples, and then some objects from these samples can be used for the research study.


Uses of probability sampling

There are multiple uses of probability sampling. They are:

  1. Reduce Sample Bias: Using the probability sampling method, the bias in the sample derived from a population is negligible to non-existent. The selection of the sample mainly depicts the understanding and the inference of the researcher. Probability sampling leads to higher quality data collection as the sample appropriately represents the population.
  2. Diverse Population: When the population is vast and diverse, it is essential to have adequate representation so that the data is not skewed towards one demographic. 
  3. Create an Accurate Sample: Probability sampling helps the researchers plan and create an accurate sample. This helps to obtain well-defined data.

Non-probability method

The non-probability method is a sampling method that involves a collection of feedback based on a researcher or statistician’s sample selection capabilities and not on a fixed selection process. 

In some situations, the output of a survey conducted with a non-probable sample leads to skewed results, which may not represent the desired target population. But, there are situations such as the preliminary stages of research or cost constraints for conducting research, where non-probability sampling will be much more useful than the other type.

Four types of non-probability sampling explain the purpose of this sampling method in a better manner:

Convenience Sampling

This method is dependent on the ease of access to subjects such as surveying customers at a mall or passers-by on a busy street. 

It is usually termed as convenience sampling, because of the researcher’s ease of carrying it out and getting in touch with the subjects. 

Researchers have nearly no authority to select the sample elements, and it’s purely done based on proximity and not representativeness. 

This non-probability sampling method is used when there are time and cost limitations in collecting feedback. 

For example, startups and NGOs usually conduct convenience sampling at a mall to distribute leaflets of upcoming events or promotion of a cause – they do that by standing at the mall entrance and giving out pamphlets randomly.

Judgmental or Purposive sampling

Judgmental or purposive samples are formed by the discretion of the researcher. Researchers purely consider the purpose of the study, along with the understanding of the target audience. 

For instance, when researchers want to understand the thought process of people interested in studying for their master’s degree. The selection criteria will be: “Are you interested in doing your masters in …?” and those who respond with a “No” are excluded from the sample.

Snowball Sampling

Snowball sampling is a sampling method that researchers apply when the subjects are difficult to trace. 

For example, it will be extremely challenging to survey shelterless people or illegal immigrants. 

In such cases, using the snowball theory, researchers can track a few categories to interview and derive results.

Researchers also implement this sampling method in situations where the topic is highly sensitive and not openly discussed—for example, surveys to gather information about HIV Aids.

 Not many victims will readily respond to the questions. 

Still, researchers can contact people they might know or volunteers associated with the cause to get in touch with the victims and collect information.

Quota Sampling

Quota sampling is defined as a method in which researchers create a sample involving individuals that represent a population.

Researchers choose these individuals according to specific traits or qualities. 

They decide and create quotas so that the market research samples can be useful in collecting data.  

It is a rapid method of collecting samples.

For example, a cigarette company wants to find out what age group prefers what brand of cigarettes in a particular city. 

He/she applies quotas on the age groups of 21-30, 31-40, 41-50, and 51+. 

From this information, the researcher gauges the smoking trend among the population of the city.


Uses of non-probability sampling

Non-probability sampling is used for the following:

  1. Create a hypothesis: Researchers use the non-probability sampling method to create an assumption when limited to no prior information is available. This method helps with the immediate return of data and builds a base for further research.
  2. Exploratory research: Researchers use this sampling technique widely when conducting qualitative research, exploratory research.
  3. Budget and time constraints: The non-probability method when there are budget and time constraints, and some preliminary data must be collected. Since the survey design is not rigid, it is easier to pick respondents at random and have them take the survey or questionnaire.

How do you decide on the type of sampling to use?

For any research, it is essential to choose a sampling method accurately to meet the goals of your study. The effectiveness of your sampling relies on various factors. Here are some steps expert researchers follow to decide the best sampling method.

  • Jot down the research goals. 
  • Identify the effective sampling techniques that might potentially achieve the research goals.
  • Test each of these methods and examine whether they help in achieving your goal.
  • Select the method that works best for the research.

Measurement Scales

Scales of measurement refer to ways in which variables/numbers are defined and categorized. 

Each scale of measurement has certain properties which in turn determines the appropriateness for use of certain statistical analyses. 

The four scales of measurement are nominal, ordinal, interval, and ratio. 

Nominal Scale: 1st Level of Measurement

Nominal Scale is defined as a scale used for labeling variables into distinct classifications and doesn’t involve a quantitative value or order. This scale is the simplest of the four variable measurement scales. Calculations done on these variables will be futile as there is no numerical value of the options.

There are cases where this scale is used for the purpose of classification – the numbers associated with variables of this scale are only tags for categorization or division. 

For a question such as:

Where do you live?

1- Suburbs

2- City

3- Town

Nominal scale is often used in research surveys and questionnaires where only variable labels hold significance.

For instance, a customer survey asking –

“Which brand of smartphones do you prefer?” 

Options : “Apple”- 1 , “Samsung”-2, “OnePlus”-3.

In this survey question, only the names of the brands are significant for the researcher conducting consumer research. There is no need for any specific order for these brands. 

Ordinal Scale: 2nd Level of Measurement

The ordinal scale functions on the concept of the relative position of the objects or labels based on the individual’s choice or preference.

For example, At Amazon.in, every product has a customer review section where the buyers rate the listed product according to their buying experience, product features, quality, usage, etc.

The ratings so provided are as follows:

5 Star – Excellent

4 Star – Good

3 Star – Average

2 Star – Poor

1 Star – Worst

Ordinal Scale Examples

Status at workplace, order of product quality, and order of agreement or satisfaction are some of the most common examples of the ordinal Scale. 

These scales are generally used in market research to gather and evaluate relative feedback about product satisfaction, changing perceptions with product upgrades, etc.

For example:

How satisfied are you with our services?

Very Unsatisfied – 1

Unsatisfied – 2

Neutral – 3

Satisfied – 4

Very Satisfied – 5

Interval Scale: 3rd Level of Measurement

An interval scale is also called a cardinal scale which is the numerical labelling with the same difference among the consecutive measurement units. With the help of this scaling technique, researchers can obtain a better comparison between the objects.

For example; A survey conducted by an automobile company to know the number of vehicles owned by the people living in a particular area who can be its prospective customers in future. 

It adopted the interval scaling technique for the purpose and provided the units as 1, 2, 3, 4, 5, 6 to select from.

In the scale mentioned above, every unit has the same difference, i.e., 1, whether it is between 2 and 3 or between 4 and 5.

Ratio Scale: 4th Level of Measurement

One of the most superior measurement technique is the ratio scale. Similar to an interval scale, a ratio scale is an abstract number system. It allows measurement at proper intervals, order, categorization and distance, with an added property of originating from a fixed zero point

For example, A health product manufacturing company surveyed to identify the level of obesity in a particular locality. It released the following survey questionnaire: Select a category to which your weight belongs to:

Less than 40 kilograms

40-59 Kilograms

60-79 Kilograms

80-99 Kilograms

100-119 Kilograms

120 – 139 Kilograms

Ratio scale provides the most detailed information as researchers and statisticians can calculate the central tendency using statistical techniques such as mean, median, mode.

Ratio scale accommodates the characteristic of three other variable measurement scales, i.e. labeling the variables, the significance of the order of variables, and a calculable difference between variables (which are usually equidistant).

Because of the existence of true zero value, the ratio scale doesn’t have negative values.

To decide when to use a ratio scale, the researcher must observe whether the variables have all the characteristics of an interval scale along with the presence of the absolute zero value.

Mean, mode and median can be calculated using the ratio scale.

Important Scaling Techniques



Paired Comparison Scaling

A paired comparison symbolizes two variables from which the respondent needs to select one. This technique is mainly used at the time of product testing, to facilitate the consumers with a comparative analysis of the two major products in the market.

To compare more than two objects say comparing P, Q and R, one can first compare P with Q and then the superior one (i.e., one with a higher percentage) with R.

For example, A market survey was conducted to find out consumer’s preference for the network service provider brands, A and B. The outcome of the survey was as follows:

Brand ‘A’ = 57% 

Brand ‘B’ = 43%

Thus, it is visible that the consumers prefer brand ‘A’, over brand ‘B’.


Rank Order Scaling 

In rank order scaling the respondent needs to rank or arrange the given objects according to his or her preference.

For example, A soap manufacturing company conducted a rank order scaling to find out the orderly preference of the consumers. It asked the respondents to rank the following brands in the sequence of their choice:



The above scaling shows that soap ‘Y’ is the most preferred brand, followed by soap ‘X’, then soap ‘Z’ and the least preferred one is the soap ‘V’.

Constant Sum Scaling

It is a scaling technique where a continual sum of units like dollars, points, etc. is given to the features, attributes and importance of a particular product or service by the respondents.

For example, The respondents belonging to 3 different segments were asked to allocate 50 points to the following attributes of a cosmetic product ‘P’:

Example of a Constant Sum Scale



Q Sort Scaling

A type of comparative scale where respondents are asked to sort between 60-90 objects (usually) into piles according to some criteria. It is a useful technique for sorting relatively large numbers of objects quite quickly.

Ideally, the objects to be sorted shall not be less than 60 and not more than 140. While, the range between 60 to 90 is considered as the most reasonable range. The number of objects to be placed in each pile is pre specified, such that the resulting data represent a normal distribution of objects over the whole set under analysis. 

Thus, Q-Sort Scaling helps in assigning ranks to different objects within the same group, and the differences among the groups (piles) is clearly visible.

Example of Q – Sort Scaling

Preference of TV serials using Q – Sort Scaling

Instructions: You are given the names of  60 TV serials. 

Please choose 5 serials you ‘prefer most’,  

10 serials you ‘like’, 

20 to which you are ‘neutral’ (neither like nor dislike). 

10 serials you ‘dislike’ and 

5 serials you ‘prefer least’. Please list the sorted serial names in the respective columns of the form provided to you.


Continuous Rating Scale

It is a graphical rating scale where the respondents are free to place the object at a position of their choice.

 It is done by selecting and marking a point along the vertical or horizontal line which ranges between two extreme criteria.

For example, A mattress manufacturing company used a continuous rating scale to find out the level of customer satisfaction for its new comfy bedding. The response can be taken in the following different ways (stated as versions here):

Example


Itemized Rating Scale

Itemized scale is another essential technique under the non-comparative scales. 

It emphasizes on choosing a particular category among the various given categories by the respondents. 

Each class is briefly defined by the researchers to facilitate such selection.

The three most commonly used itemized rating scales are as follows:

Likert Scale

Likert Scale: In the Likert scale, the researcher provides some statements and ask the respondents to mark their level of agreement or disagreement over these statements by selecting any one of the options from the five given alternatives.

For example, A shoes manufacturing company adopted the Likert scale technique for its new sports shoe range named Psports shoes. The purpose is to know the agreement or disagreement of the respondents. For this, the researcher asked the respondents to circle a number representing the most suitable answer according to them, in the following representation:

1 – Strongly Disagree

2 – Disagree

3 – Neither Agree Nor Disagree

4 – Agree

5 – Strongly Agree




Semantic Differential Scale

A semantic differential scale is a survey or questionnaire rating scale that asks people to rate a product, company, brand, or any 'entity' within the frames of a multi-point rating option. 

These survey answering options are grammatically on opposite adjectives at each end. 

For example, love-hate, satisfied-unsatisfied, and likely to return-unlikely to return with intermediate options in between.

Surveys or questionnaires using the semantic differential scale survey feature is the most reliable way to get information on people’s emotional attitude towards a topic of interest.

For example, A well-known brand for watches, carried out semantic differential scaling to understand the customer’s attitude towards its product. The pictorial representation of this technique is as follows:


Stapel Scale

A Stapel scale is that itemized rating scale which measures the response, perception or attitude of the respondents for a particular object through a unipolar rating. 

The range of a Stapel scale is between -5 to +5 eliminating 0, thus confining to 10 units. 

For example, these options can range from any scales like +2 to -2 or +5 to -5 or even +10 to -10 and they are purely dependent on the nature of the study and the required outcome, all without a neutral point. 

Examples

For example, A tours and travel company asked the respondent to rank their holiday package in terms of value for money and user-friendly interface as follows:




Unit 5 - DATA ANALYSIS INTERPRETATION AND PRESENTATION TECHNIQUES

Hypothesis Testing Hypothesis testing  refers to the process of choosing between two hypothesis statements about a probability distributio...